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1. Scope
This policy explains how Dinevanta handles personal information when people visit our website, create an account, manage a hotel location, use the dashboard, contact us, or interact with a guest ordering experience powered by Dinevanta.
How Dinevanta handles account, hotel, guest-service, and technical information used to provide the platform.
Last updated: September 4, 2026
This policy explains how Dinevanta handles personal information when people visit our website, create an account, manage a hotel location, use the dashboard, contact us, or interact with a guest ordering experience powered by Dinevanta.
We may collect account details such as name, email, phone number, language, and authentication information; hotel and location details; menus, service settings, staff roles, and operational records; guest order or service-request information entered through the platform; support communications; and technical information such as device, browser, IP address, timestamps, logs, and security events. Payment card details may be handled by payment providers rather than stored directly by Dinevanta.
We use information to provide and secure the service, authenticate users, create and manage hotel locations, process guest orders and service workflows, send service communications, provide support, prevent abuse, troubleshoot issues, understand product performance, improve Dinevanta, and comply with legal obligations.
Hotels decide how they configure Dinevanta and what guest information they ask for through their services. In many cases, the hotel determines the purpose of guest-data collection while Dinevanta processes that information to operate the platform. Guests should also review the privacy information provided by the hotel they are dealing with.
We may share information with service providers that help us host, secure, communicate, process payments, store files, or support the platform; with a hotel or authorized staff where the information relates to that hotel’s operations; when required by law or valid legal process; or as part of a merger, acquisition, financing, or sale of business assets. We do not sell personal information to advertisers.
We keep information for as long as reasonably necessary to provide the service, maintain records, resolve disputes, meet security and legal obligations, and support legitimate business needs. Retention periods vary depending on the type of information, the hotel’s settings, and applicable requirements. Information may be deleted or anonymized when it is no longer needed.
We use technical and organizational safeguards designed to protect information against unauthorized access, loss, misuse, or alteration. No online system can guarantee absolute security, so account owners should also use strong credentials, protect access to their devices, and assign staff permissions carefully.
Dinevanta and the providers that support it may process information in more than one country. Where required, we use appropriate safeguards for cross-border processing and expect service providers to protect information consistently with their contractual and legal obligations.
Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a copy of certain personal information. Account holders can update many details directly in the service. Guests whose information was collected by a hotel may need to contact that hotel first. You can also contact us at [email protected].
We may use essential cookies and similar technologies for authentication, security, preferences, and service operation. We may update this policy as the product or legal requirements change; the date above identifies the latest version. Privacy questions can be sent to [email protected].
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